Within every organization there are functions and processes that occur in the background which are not part of the core business but are necessary to ensure that customers are serviced, staff are organised, suppliers are paid and challenges are resolved. These are often detailed, repetitive, time-consuming operations requiring a definitive level of quality. With decreasing profit margins and ever-rising competition, customer-expectations, employment costs etc, it is becoming more and more difficult for the companies to maintain such services at lower costs. This is where Nexeon can help you with its BPO Services.
Business Process Outsourcing (BPO) means delegating the operations and responsibilities of specific business functions (or processes) such as Recruiting, Human Resources, Finance, Accounting, Administrative Services, Sales & Marketing Services, Technical Support Services, Market Research and other Front-End and Back-End services etc to a third-party service provider. Often most Business Processes are Information Technology enabled, so that they are also referred to as IT Enabled Services (ITES) or as ITES-BPO services.
We can offer any BPO service that can be supported remotely via our own Global Delivery Centers and/or through our pre-qualified Global BPO partners. Here are some of the BPO services we offer.
- Recruitment Process Outsourcing
- Accounting and Bookkeeping Services
- Back-Office / Administrative Support Services
- HR Support Services
- Sales & Marketing Services
- Customer Support Services
- Technical Support Services
- Product Support Services
- Market & Informational Research Services
- Other Customized Support Services
Our Process:
We believe that a successful partnership requires a clear understanding of the overall goals and objectives. We will work with you to first determine your overall objective, your strategic plans, your current specific requirements etc and analyze your current non-core Business Processes, operations, workflows, costs, cross-functional dependencies, document streams etc and then devise a customized, cost-effective, result oriented and ROI measurable BPO Solution which could comprise of one or more of our BPO services.
Communication Methods
We offer following communication methods that can be mixed and matched to meet the unique BPO Requirements.
- Voice Support - Provide support using a high-end VOIP enabled phone system
- Chat Support - Provide support using Chat
- Email Support - Provide support using Email
- Video Support - Provide support using Video enabled call
- Computer Connect Support - Provide support by connecting to the Customer’s computer via secure connection.
- Peer Customer Networking - Provide support by providing a web-based monitor platform where customers support each other
Delivery Models
We can deliver these services with one of the following or combination of these models.
- Global - Provide the services via our cost-effective Global Service Centers
Benefits
- Helps to improve productivity.
- Cost savings for the company.
- Helps to improve the business function.
- Focus on core business - Free up your time and resources for more core-business value driven services.
- Outsourcing increases capabilities
- Access to Global talent
- No Overhead Costs - No need to have hiring, payroll, equipment and seating costs
- No Liabilities - No employee liabilities and insurance costs
- Scalability - Can hire on weekly / monthly / part-time basis. No long term contracts.
- No-Risk Service Guarantee - We provide no-risk guarantee of our services
Contact us
If you are interested in this service or want to know more about this service, please contact:
BPO & ITES Team Online: Info Request Submission Form | Email: BPO.info@nexeon-tech.com
