If you are managing a small or a medium size business and you are looking for a solution to outsource your “non-core” tasks then our Back Office Support (BOS) services might be the solution for you. Back Office support allows you to outsource semi-standardized tasks like email and chat support, documentation, data mining, research and report writing, presentation preparation etc. The back-office team works with the front-office staff/team in a real-time environment using telephone/chat/email tools. This combination of front and back office services teams allows an organization to reduce cost and improve productivity.
Our Process:
When client provides us with the requirement then we put together the BOS team (Anywhere ranging from one resource to multiple resources) based on client requirements. Once the team is interviewed and accepted by the client, we then setup the required communication and reporting structure to interact with the Client Team.
Depending on the size of the team, the BOS team has a team lead or project manager to manage communication and provide regular reporting. The team is staffed based on the client requirements. How the two offices interact depends on the front office communication requirements; normally, regular meetings are setup to take stock of different tasks. Some clients involve the back office services even at the strategic level and try to tap into their input; for others, the front office has very strict requirements/expectations of what needs to be done and by when.
Delivery Model:
- Global - Provide the services via our cost-effective Global Service Centers
Benefits:
- Helps to improve productivity.
- Cost savings for the company.
- Helps to improve the business function.
- Focus on core business - Free up your time and resources for more core-business value driven services.
- Outsourcing increases capabilities
- Access to Global talent
- No Overhead Costs - No need to have hiring, payroll, equipment and seating costs
- No Liabilities - No employee liabilities and insurance costs
- Scalability - Can hire on weekly / monthly / part-time basis. No long term contracts.
- No-Risk Service Guarantee - We provide no-risk guarantee of our services
Contact Us
If you are interested in this service or want to know more about this service, please contact:
Back Office Support Team
Online: Info Request Submission Form | Email: BPO.info@nexeon-tech.com
