In the era where consumers demand innovative products, competitive pricing, differentiated services and high service levels, it becomes imperative for Equipment Manufacturers (EMs) Independent Software Vendors (ISVs) to focus on driving innovation, reduce technical upport costs, improve user experience and deliver SLA led services. Whatever the need,exeon has the experience, skills, processes, tools, frameworks and speed to help EMs/SVs achieve their operational, cost and business goals.
Our Process
Our Product Support Services portfolio covering Deployment services, TAC services and proactive 24 X 7 remote operations services help realize the full potential of your world class products.
Global Deployment Services:
- Network Design
- Project Planning, Tracking and Reporting
- Implementation, Network Configuration and UAT
- Integration and Full SAT
Technical Assistance Center:
- Multilingual and FAQ Support
- Hardware Fault Validation and Reconciliation
- Testing and Bug Resolution
Remote Operation Services
- 24/7 Fault and Performance Monitoring
- Incident and Configuration Management
- Change and SLA Management
- Administration and Operational Audit
Benefits:
- Accelerate solution and technology acceptance
- Create additional revenue streams
- Well-defined and reusable Operational Support System Framework
- ITIL-based Service Delivery
- Competitive deployment services, reduced deployment cost
- Single project management interface for overall accountability
- Center of Excellence for Deployment Support and seamless Product Handover
- Consistent and predictable CSAT
- Increased productivity "do more with same if not with less
- Increased efficiency "do the right way"
- Cut down on the cost of delivering Technical Services
- Capture revenue generating opportunities
- Better Knowledge Management
- Reduced case escalation to R&D team
Contact Us
If you are interested in this service or want to know more about this service, please contact:
Product Support Services Team
Online: Info Request Submission Form | Email: BPO.info@nexeon-tech.com
