Customer Service should be an integral part of our business and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When we satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. We understand this very well.
We can help you to achieve that goal through our Customer Service Outsourcing (CSO) Service. Our customer support professionals are not just trained in your product or service and telephone etiquette; but also thoroughly trained in customer psychology. Understanding a customer's mind is paramount to resolving issues and fulfilling their needs. So, at Nexeon, you do not get mere call center agents but professionals trained in customer psychology.
Our Process:
We have developed a solid operations management framework to make certain that your customers experience only the best in world-class service. We will work with you to first determine your overall objective, your strategic plans, your current specific requirements etc and analyze your current non-core Business Processes, operations, workflows, costs, cross-functional dependencies, document streams etc and then devise a customized, cost-effective, result oriented and ROI measurable Customer Service Outsourcing (CSO) Solution which could comprise of one or more of our Communication Methods given below.
We invest our time and resources to cross-train our teams and create a pool that is far superior and more reactive to any changes in activity, such as a significant spike in volume, and one that is capable of shifting from single to multi-channel support.
Additionally, we have implemented a number of successful, unique programs for our clients, such as our Two-tier Support, Call-back and Support Verification programs.
Communication Methods: -We offer following communication methods that can be mixed and matched to meet the unique BPO Requirements.
- Voice Support - Provide support using a high-end VOIP enabled phone system
- Chat Support - Provide support using Chat
- Email Support - Provide support using Email
Benefits:
- Cost Savings - Save time, money and effort in training and recruiting your staff.
- Low Cost - Benefit with our low-cost services.
- Focus on core business - Free up your time and resources for more core-business value driven services.
- No Overhead Costs - No need to have hiring, payroll, equipment and seating costs.
- No Liabilities - No employee liabilities and insurance costs.
- Flexible staffing - Can hire on weekly / monthly / part-time basis. No long term contracts.
- No Risk Service Guarantee - We provide no-risk guarantee of our services
Contact Us
If you are interested in this service or want to know more about this service, please contact:
Customer Service Outsourcing Team
Online: Info Request Submission Form | Email: BPO.info@nexeon-tech.com
